Accommodation
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What are the hotels' policies if I cancel due to illness after the cancellation deadline?
Please make sure your own travel insurance covers late cancellations.
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What is the refund policy in case I am denied entry to the country due to Danish government's regulation in connection to COVID-19?
As of now hotels do not have policies ready in terms of the cancellations due to COVID-19. We will keep the information updated but in the meantime...
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What are the hotels' policies in regards to the COVID-19 handling?
Each hotel has it's own guidelines. Please visit their website to stay updated.
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I would like to make a group hotel booking (10+ rooms) for my team. How do I proceed the booking?
Please view the details about making a group booking here: https://na.eventscloud.com/ehome/happycopenhagen/group/
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I would like to share my room with another delegate to reduce the hotel cost. Is there a chat forum where I can find a room-mate?
Copenhagen 2021/TMP will not actively assist you to find a room-mate. We suggest you to follow Copenhagen 2021's social media (Facebook, Twitter, I...
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I have reserved a bed in one of the hostels (DanHostel, Generator, Steel House). How can I make sure that I can stay with my friends or my team members?
Upon registration, you will be able to insert the guest names you wish to share the room with. We will do our best to allocate and complete your wi...
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Do I need to bring my own bedding to stay at CabInn Hotels, Dan Hostels, Generator Hostel or Steel House?
Bedding are included in CabInn Hotels, Generators Hostel and Steel House. We will update the information about DanHostels as soon as possible.
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Will I receive a voucher for hotel check-in? How do I check-in?
No, you will not receive a hotel voucher. Your booking data will be sent to the hotel 7 days before your arrival date. When you check-in at the hot...
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How do I know which hotels are close to my sport event venue(s)?
On the hotel information page, you will find the Google Map that marks all the hotels and sport venues.
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Where can I find the list of hotels and their descriptions?
Please find the information here: https://na.eventscloud.com/ehome/541529
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Can I transfer my booking to another person?
Yes, you can make this transfer against an administration fee of €20. Please contact reg@meetingplanners.dk for making the change.
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What should I do if I wish to: book 2 different hotels for myself; split my stay in 2 periods; book an extra room for my family?
It is all possible. Please contact reg@meetingplanners.dk for making special bookings.
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Can I cancel my hotel booking? What is the cancellation fee?
For cancellations or reductions made before May 12th, 2021, the full amount will be refunded for an administration fee of €20 and any transaction f...
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Can I make payment at the hotel upon check-in instead of the full pre-payment?
Unfortunately not. You will have to settle the payment when you make the hotel booking online. However, if you made any changes after you have chec...
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When is the deadline to settle the hotel booking payment?
We require full pre-payment by credit card upon booking to confirm the hotel booking. You will be asked to settle the total fee by credit card when...
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Can I extend my booking for extra night(s) or reduce my booking to less night(s)? Can I change my hotel room category from single to double or v.v.?
Of course! You can do it online, subject to availability, by selecting "Modify the registration" on website: na.eventscloud.com/ereg/index.php?even...
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How do I get from Copenhagen Airport to my hotel?
You can find the travel options, schedules and purchase tickets on www.journeyplanner.dk
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What are the room/bed sizes in the hotels?
You will find the sizes of rooms and the bed sizes in the hotel description pages. https://na.eventscloud.com/ehome/happycopenhagen/1067261/
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Will I get free entrance to Tivoli Gardens if I stay at Tivoli Hotel?
No, however you will be able to purchase the Tivoli Ticket at the hotel reception.
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Is there WiFi in the hotels in Copenhagen?
WiFi is included in all our selected hotels for hotel guests, and it is free of charge.
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Is breakfast included in the rates?
Daily breakfast is included in our hotel rates apart from 3 hostels - Steel House, Danhostel and Generator. In hostels, please contact the receptio...
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Is VAT included in the hotel booking? And if so, how do I get tax refund?
25% VAT is included in the hotel rates. Copenhagen 2021 and TMP are not responsible for any tax reimbursement claim. Please contact Danish tax auth...
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Which hotels in Copenhagen have gym facilities?
Most of the hotels in Copenhagen either have in-house gyms or have special agreement with gym centers close by. You can see the details on our hote...
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Which hotels in Copenhagen have swimming pools?
Our selected hotels with pools are: DGI-Byen Hotel, Tivoli Hotel and Villa Copenhagen. Please note not all room categories have access to pool fac...